Email Support

In order to give you the best support service, Software Solutions Group is pleased to announce a new support email address. Send your support issues and questions to in order to be sure that they are logged and assigned to a consultant.

If you don’t want to go through our email, please fill out the below form and we’ll contact you as soon as possible.

Phone Support

Our hours of operation: Mon. – Fri. 8:30 AM to 5:00 PM Eastern Time.
Please call (716) 568-2040 and choose “Option 2” to go directly to our support desk.

Remote Support

Please note this is not a LIVE CHAT tool. This tool is used to assist with a scheduled call or when an SSG consultant directs you to access it.
To access REMOTE Support, either click on this link or fill in the form below, so that our Software Solutions Group team can assist you with your software question by viewing your screen.

Customer Access

In the near future, this will house a login form that will allow you to access special content reserved ONLY for our customers.