Quarterly Newsletter July - September 2008
Software Solutions Group is pleased to present you with the latest news, events, products and special offers to insure your software continues to work the way you’d like it to.
In this issue:
Latest News
SSG’s New Phone Extensions
Please note that we have a new phone system so the extensions we previously had now have a 1 in front of them.
Our newest team member is Kerry McMahon. You may have already spoken to her as she is manning the phones now and will help log your incoming issues to expedite the solution process. Her title is Customer Relations Administrator. She holds a Bachelor of Science in Political Science degree and is pursuing a Masters of Science in Global Business degree from Daemen College. Expect an introduction call from her soon!
SSG Announces New Support eMail Address… support@softsolgrp.com
Please send your support issues and questions to support@softsolgrp.com in order to be sure that they are logged and assigned to a consultant. This email address will be routed directly to Kerry, who will log the incident and make sure that someone addresses it. Due to the large volume of emails that the consultants receive daily, it can be difficult for them to respond immediately if they are working with another client or are out at a client site. Rather than have you wait, we’ve implemented support@softsolgrp.com to give you quicker response. If you prefer to continue to send an email directly to a consultant, that’s fine too. Just cc support@softsolgrp.com to make sure that it doesn’t fall through the cracks
SSG’s On-site Visits
This spring we started conducting free on-site visits to our customers. During this visit, we can bring information on modules you may want to learn more about, discuss training needs you may have, cover the benefits of Business Ready Licensing, talk about issues/concerns you may have with your GP software and other items you may wish to learn more about. If you haven’t had your visit yet, please contact Amy Coddington at (716) 568-2040 x117 or visit our website to fill out the visit form. www.softsolgrp.com
Upcoming Events
SSG will soon be offering a “Back to Basics: GP Training” package that will be the ideal opportunity for a new employee to learn about GP or a great refresher course to make sure you’re getting the most out of your Dynamics GP software. An email notice will be out shortly that outlines the package.
Promotional Offers
HR & Payroll Offer for Dynamics SL and GP Customers
Dynamics SL and GP customers can buy selected Human Resources & Payroll modules at a 20% discount. Offer valid through December 17, 2008. This includes Advanced Payroll, Time & Attendance, Payroll Direct Deposit and more.
For a list of modules that qualify and/or a price quote, contact amy@softsolgrp.com
Business Ready Licensing/LMT Offer for Dynamics GP and SL Customers
Now through December 17, 2008, receive a discount off the License Model Transition fee when you switch from module-based to user-based pricing. For a detailed overview of how Business Ready Licensing can benefit you, contact Amy Coddington. (716) 568-2040 x117 or amy@softsolgrp.com
Tech Tips
GP10 – Toolbar Size
GP10 users, have you noticed that the more icons/shortcuts that you have on your blue toolbar, the larger the toolbar gets? If you use a lot of icons, this can be an annoyance because it shrinks your working space below.
To correct this, you can click on the vertical dotted line that appears before each set of icons, click and drag to re-arrange. If you place your icons next to each other, rather than having them stack up, it will reduce the size of your blue toolbar and increase your working space below!
ISV Offerings
Learn more about EDI solutions (electronic data interchange) by reviewing vSync’s white paper at www.dynamicsedi.com. Two EDI solutions they provide are Sales Order Processing and Purchase Order Processing. Demo links are available. Contact Amy Coddington at amy@softsolgrp.com for more info.
If you would like another member of your organization to receive this letter or would prefer not to get this letter, please contact amy@softsolgrp.com